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Support
Customers with support contracts must log in to access Support Services. If you do not have a support contract, please contact your sales rep at 1-800-537-3927.
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Latest Support News
Version Release: Sweet-Billing and Sweet-Field Data Version 5.3 now available.
Ortivus Support
If you encounter problems with your software, you want solutions immediately.
Ortivus employs a full team of Support Technicians always ready to deal with a wide range of questions covering all aspects of your program. Customers with support contracts soon realize all the benefits that are included with this service.
Support Contract benefits include:
- Access to Ortivus web site Knowledge Library (includes FAQs - frequently asked questions) as well as the most recent documentation - (articles, processes, user guides, quick facts) and educational audio recordings
- Ortivus Technical Support email exchange
- Calling to speak with a 'live' Ortivus Support Technician
- Further access to Ortivus NA on-site Program Developers, Quality Assurance Team and Program System Analysts for assistance
This commitment of resources to meet our customers’ technical support needs goes unmatched in the industry.
Useful Links:
- Impact on Ortivus products following the Daylight Saving Time Change
- Minimum Hardware Requirements for Sweet-Billing, Sweet-CAD and Sweet-Field Data
- Ortivus (North America) Business Associate Assurances
- Ortivus Sweet-Billing and Sweet-Field Data have been certified as NEMSIS Gold Compliant