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Ortivus
Support Rocks!
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Ortivus believes
that in this era of automation and minimal human
contact, successful companies will find
customers craving support services that actually
involve human contact. How many times have you
been on a voice-automated telephone system and
just wanted a human to answer so that you could
tell them exactly what you needed…which was not
covered in any of the previous options listed
(i.e. “If you would like…push 1”)? Or, perhaps
you’ve had an immediate need and just wanted a
simple answer, but the process of getting that
answer seemed analogous to running a marathon?
How many times have you just wanted to speak
with someone knowledgeable who understood your
question or wanted the assurance that a human
was following through on something for you?
Ortivus is dedicated to providing the type of
customer service that our customers want. If
you’ve read the Customer Spotlight article in
this edition of OrtivusTALK yet, you may have
noticed that Jim Isbell, Director of IS,
Northstar Paramedic Services, Tuscaloosa, AL,
speaks with great wisdom when offering his
advice:
“Too often companies are compelled to own
technology for technology’s sake and not with an
eye to what the organization’s goals are, and
that leads to a lot of ‘forgotten’ or ‘ignored’
systems. We believe it is very important to not
only look at what you want from technology in
terms of use and ROI, but to also look at who
stands behind the product. Can you talk to them?
Are they genuinely interested in solving your
problem in a timely manner? If you can’t trust
who is selling and supporting your solutions,
then you may as well plan on trashing your
investment and moving on to another vendor.”
With so many software companies flooding the
market in this era of technology, a trend is
becoming apparent: the actual software programs
themselves are looking more and more alike while
the people standing behind the technology is the
differentiating force that separates the ‘good’
from the ‘not-so-good.’ We realize that the most
credible source for rating and defining the
superiority of Sweet software support is our
customers:
Alex Burke, IT Manager
Mercy Regional EMS, Benton, IL
“I have dealt with a lot of support departments
and Ortivus’ is by far above any I have worked
with previously. Each person I have spoken with
has been very personable and knowledgeable. I
had anticipated this support project to be such
a tremendous job and the Ortivus Support team
made the process very smooth. The Ortivus
website has an over abundance of information and
I’ve never seen anything quite like it. I am
very impressed.”
Mike Sloan, IT Coordinator
Rochester Police Department, Rochester, MN
“I would like to commend Calin Foale for the
outstanding customer support he has provided to
us.
Calin has done an excellent job supporting your
products/our system and has also made us aware
of application options that we were not aware of
that have proven to be very beneficial to our
organization.”
So, we’ll leave you with our slogan – ensuring
that it is more than just words…it’s what we
strive for daily:
Commitment to industry knowledge – commitment
to superior customer service – and commitment to
the latest advancements in technology are all
foundational components of the Ortivus vision.
In addition to development of the best software
in the Public Safety and EMS industries, Ortivus
continually searches for ways of improving the
‘customer experience.’
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