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Remember, you can check the support section
of www.ortivusna.com for program and
ECM updates.
Q: How often should I run a system integrity
utility on my database?
A: by Sharon
Frauenkron(middle row, 4th from L) - This
should be done on a monthly basis, preferably, after the morning backup has
run. You will need to make sure that everyone is logged out of Sweet-Billing.
Go to utilities>>system integrity (you may need to be logged in as "Supr" to
have that option available). On the parameters tab, make sure that the
configuration is set to "correct errors as they are encountered", then click
on the "All" button. That will check the database integrity and all of the
items checked; then you will need to go to "Misc. Utilities" tab where you
will see "Utilities" - click on the magnifying glass and pull all of the
codes to the right. Then you are ready to click the "run" button; depending
on the size of your database, this can be a lengthy process.
Q:
How
do I tell if my ECM/Forms are up to date?
A: by Christine Hackley (first row, 2nd from L) -on
the form
code>>"information" tab, make note of the file name attached to the form
code. Click on the "lookup" button to find the corresponding file name;
there is a column called "version", this is the version of your ECM/Form.
Go to www.ortivusna.com and log into
the Support section. Go to the "Ortivus North America Version Releases"
option. In the
"ECM / FORM / RUNSHEET / STATEMENT Update
File" section, you will see the following message. 1)
CHECK HERE TO SEE IF ANY UPDATES ARE AVAILABLE FOR YOUR STATE BEFORE
DOWNLOADING THIS UPDATE FILE, AND 2) ENSURE THAT YOU HAVE UPDATED YOUR SWEET
PROGRAM TO VERSION 5.0 (SEE ABOVE) PRIOR TO DOWNLOADING THIS UPDATE FILE.
Once you click in that area, you may search for your
file name that was attached to your form code and see what has been changed.
If your ECM/Form is not the same date as the spreadsheet, then you need to
download the update from our website.
Q: In
regards to the Fee Schedule Inflation Factor for 2005, what are the steps
that I
should
take to set up my Sweet-Billing
program?
A: by Sharon
Frauenkron (middle row, 4th from L) - Please
refer to the set-up instructions on the Ortivus North America web site:
http://www.ortivusna.com/PressRoom_2004_11_16.htm.
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