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News release
7/24/2008
Next Phased Launch of New Ortivus Website Provides More Customized Support Information for Users
The North American division of Ortivus launched the first phase of their new website in October of 2007, which addressed the web pages that allowed open access (no login required). The objective of the new website launch was to provide website visitors with simple and quick access to the information they need.
The second phase of the launch is taking place in July of 2008. One of the main features in the second phase is the “My Account” section which includes:
- a single point of access for visitors and customers to manage their credentials as well as viewing Ortivus-sponsored webinars and quarterly newsletters;
- easier navigation for customers through the support menus;
- instant chat functionality; and
- an “Important Messages” section which provides messages that pertain to the visitor’s profile. Customers will be informed of new update releases for their Ortivus software, beta testing opportunities for new software release features, User Group training on their respective Ortivus products, special privileged training or information to which their respective account profile entitles them, and much more.
Customers are encouraged to visit this section of the new website often, as it will be continually updated with important information and opportunities.
The overall objective of the new Ortivus website is to offer visitors a variety of formats to fit individual communication styles – instant messaging, email, Q & A logs, recordings, RSS feeds, help systems, etc. - while providing an increasingly valuable resource for EMS and Public Safety professionals.
In phase one of the new website’s release, visitors experienced an updated and contemporary overall look, with streamlined navigation, dynamic menus, breadcrumbs and past OrtivusTALK archives. Functional tools in the phase one release of the new Ortivus website included live support and sales access, webinar recordings, RSS feed subscription, online registration for events such as user groups and webinars, online subscription to OrtivusTALK, product downloads, surveys, and demo request capability.
Ortivus continues to look for ways to improve its customer service at every level of business and hopes that website visitors find the new site easier to navigate and more useful in gathering information.
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About Ortivus:
Ortivus offers integrated software solutions for Emergency Medical Services and Public Safety. The North American Subsidiary develops and markets the following pre-hospital applications: EMS billing, patient care reporting, computer-aided dispatch, automatic vehicle location, mobile data application, and patient vital signs monitoring and data transmission.
The Ortivus vision is to be the customer’s preferred provider of integrated information and decision-making software support systems in the Emergency Medical Service, Public Safety and Healthcare industries.
Ortivus operates out of two North American corporate office locations (Decorah, Iowa, US and Montreal, Quebec, Canada), as well as several international locations (Sweden, Denmark, Germany and Great Britain).